FAQ

All the frequently asked questions answered here.
When will I receive my New Zealand certificate?

New Zealand

    Processing time
    • Births registered from 1998: Certificates usually sent within one working day from Wellington Registry.
    • Births registered before 1998: Certificates usually sent within 1-8 working days from Wellington Registry.
    Delivery
    • We highly recommend DHL Courier delivery. Most certificates are received within a 1-2 days and is trackable.
    • Free postal delivery to NZ usually takes 2-7 days but allow 14 days before contacting us if it has not arrived.
    Certificates for all births, deaths and marriages registered before 1998 have to undergo a digitisation process. So it can take up to 8 working days to process, print and dispatch these certificates from Wellington. If you then order the same certificate in the future it should be sent within one working day.

I received my certificate but there is an error on it. Can it please be fixed?

Our agreement with the New Zealand Registry of Births Deaths and Marriages is that they directly handle all post delivery issues. So please contact the Registry as follows. Contact Centre Freephone: 0800 22 52 52 (New Zealand only) Phone: (+64 4) 463 9362 Email: bdm.nz@dia.govt.nz If you still have problems please get back to us.